Please provide details about your request. If it's a product complaint, please attach the purchase receipt and a picture of the defect.
(on the silver product label or also via the update tool on our homepage via USB cable)
(on the product registration document included in the delivery) In the event that you can no longer find the product key, we will also need a copy of the purchase receipt for your GARDENA robotic lawnmower in order to exclude theft.
(on the silver product label)
"In order to retrieve the 512-character code, please download the following software and follow the instructions on how to connect the robotic mower to PC, then select ""Retrieve lost PIN Code"". Link to the software page: https://www.gardena.com/uk/c/support/planning-advice/robotic-lawnmowers/maintenance/software-update "