Submit a request – GARDENA Pin Code

Your email address

Subject

Description

Please provide details about your request. If it's a product complaint, please attach the purchase receipt and a picture of the defect.

First name:

Surname:

Address:

Zip code:

City:

Date of purchase:

Serial number:

(on the silver product label or also via the update tool on our homepage via USB cable)

Product key:

(on the product registration document included in the delivery) In the event that you can no longer find the product key, we will also need a copy of the purchase receipt for your GARDENA robotic lawnmower in order to exclude theft.

Product number:

(on the silver product label)

Have you registered your product online?

Security code:

Please read out the security code with our update tool on our website via the USB cable and the robotic lawnmower. Instructions for connecting the software and the robotic lawnmower can be found on the website. Follow steps 1, 2 and 3 on the website. "Retrieve lost PIN code" appears in the bottom left-hand window. This will take you to the serial number and the "encrypted PIN code" (security key) of your robotic lawnmower.

Attachments

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